Questions and Answers

How do I become a customer?

To become a customer, please register here, and we will get in touch to complete your registration. Our customers are transfer label retailers. If you are an end user (i.e. you do not have/want a heat press to apply the labels yourself), you must contact a retailer. Please complete this form, and we will help you find your nearest dealer.

What are heat transfer labels?

Heat transfer labels are used to label clothing. More information can be found here. Transfer labels are also known as thermal transfer labels, transfer labels or simply heat transfers, amongst other things. Typical areas of use are logos and name labels on workwear, sponsor logos, names and numbers on sportswear.

What do they cost?

Prices depend on size, quantity and finish. Registered customer can access our price list and price calculator in the webshop.

Which type of label should I use?

Our heat transfer labels can be used on almost any type of fabric. You can read more about the different types of transfer labels here. We also supply other labels such as adhesive, embroidered and woven labels. Read more here.

What should I consider before printing?

Pressure, temperature and timing are important when applying the label to the fabric. We have provided a few application tips that you should consider before application.

What are your delivery times?

We will normally dispatch your transfer labels after 5 working days. We also offer express delivery. Delivery times may be longer for big orders and during the high season.

How durable are the transfer labels?

The transfer labels can be applied up to a year after they have been manufactured. Once the label has been applied to the garment, it should last as long as the garment itself.

How do I wash the transfer labels?

Our transfer labels are hard-wearing and can withstand washing in accordance with the garment’s care label. Our standard finish, AGi, can withstand washing up to 90 °C. Our reflector labels can withstand washing up to 45 °C. Other finishes can withstand washing up to 60°C.

Got other questions? Feel free to contact us.